VA Claim
Companion

AI-powered chatbot achieving 99.3% accuracy in helping veterans navigate the VA claims process.

AIVeteransGovernment

Breast Cancer Research Canada

US Air Force Document AI

Jobs-to-be-Done

"When a veteran is navigating the VA claims process, make VA Claim Companion the tool that makes a confusing, stressful system feel manageable — and helps them get the benefits they've earned."

This is the core job VA Claim Companion hired Tebeau Group to get done — the real outcome they needed, not just the deliverable they asked for.

By the Numbers

Results That Speak for Themselves

99.3%

Claim Guidance Accuracy

68%

Reduction in Claim Abandonment

4.9

Veteran Satisfaction Score

24/7

Support Availability

The Challenge

Serving Veterans with AI

The VA claims process is notoriously complex, and many veterans abandon claims due to confusion and frustration. VA Claim Companion needed an AI solution that could guide veterans through the process accurately and empathetically. Tebeau Group built an AI chatbot trained on VA regulations and claim procedures, achieving 99.3% accuracy in claim guidance.

Key Outcomes

99.3% accuracy in claim guidance validated by VA compliance review

Claim abandonment rate reduced by 68%

Deployed to 3 veteran service organizations in the first year

Our Methodology

BMAD Framework
Applied to This Project

Every Tebeau Group engagement runs through BMAD — our proprietary Breakthrough Methodology of Agile AI-Assisted Development. Here's how we applied it to VA Claim Companion.

01 — Diagnose

Veteran User Research

Conducted in-depth interviews with veterans at various stages of the claims process to map their confusion points, emotional state, and information needs.

02 — Specify

VA Process Complexity Mapping

Mapped the full VA claims process to identify the 12 most common points of failure and the information gaps that caused veterans to give up.

03 — Architect

Plain-Language Guidance Platform

Designed a step-by-step guidance platform with plain-language explanations, document checklists, and progress tracking — built for veterans with varying tech comfort levels.

04 — Orchestrate

VSO Partnership Launch

Launched through a network of Veterans Service Organizations — achieving 10,000 active users in the first 90 days with a 4.9-star app store rating.

What We Built

Scope of Work

Comprehensive solutions delivered across strategy, design, development, and marketing.

AI Claims Guidance Chatbot

Built a custom AI chatbot trained on VA regulations, claim procedures, disability rating criteria, and thousands of veteran-specific claim scenarios — achieving 99.3% accuracy in claim guidance as validated by VA compliance review. The chatbot was designed to guide veterans through the claims process in plain language, explain complex regulatory requirements without legal jargon, and help veterans identify all the benefits they may be entitled to — not just the ones they knew to ask about.

AIChatbotVeterans

Veteran Support Platform

Developed an accessible web platform that integrated the AI chatbot with document upload capabilities and claim status tracking — giving veterans a single place to get guidance, submit supporting documentation, and monitor their claim's progress. The platform was built to WCAG 2.1 AA accessibility standards and tested with veterans across a range of ages and technical comfort levels to ensure it was genuinely usable by the population it was designed to serve.

PlatformAccessibilityGovernment

Veteran-Centered UX

Designed a UX that prioritized clarity, trust, and accessibility for veterans of all ages and technical backgrounds — a population that includes both tech-savvy younger veterans and older veterans who may be using digital tools for the first time. Every design decision was evaluated against the question: does this make the claims process feel more manageable, or less? The result was an interface that reduced claim abandonment by 68% compared to the previous process.

UX DesignAccessibilityVeterans

Proof of Work